We have all seen the news of large organizations putting their trust in a new GPT-powered chatbot on their website and having, well... not-so-ideal responses. Remember DPD, who had to ‘fire’ their new chatbot for insulting the company? Or Chevrolet, which inadvertently sold cars for $1 via its chatbot? These incidents highlight the challenges of innovating with GPT-powered chatbots. And addressing these challenges? Exactly what we wanted to solve with our platform Oswald.

Introducing... Oswald’s generative chatbots: a hybrid approach that allows you to control your chatbot’s responses and scope while taking advantage of the creativity large language models offer. Read the article here.